SMALL STEPS. USEFUL SKILLS.
Restart a frozen or slow TV
Restart the television without erasing your settings.
Use the pictures where shown. Follow the short instructions between them.
STEP 1 OF 3
Try the remote first
Hold the Power button on the remote until a Restart or Power off message appears.
Prefer to see all the steps together?+
STEP 1
Try the remote first
Hold the Power button on the remote until a Restart or Power off message appears.
STEP 2
Choose Restart
Select Restart if it is offered, then wait for the Home screen.
STEP 3
If it does not respond
Switch the TV off at the wall, wait 60 seconds, then reconnect it and turn it on.
This does not erase apps or settings. Do not choose Factory reset.
IF SOMETHING LOOKS DIFFERENT
A little help along the way.
Your menus may look different after an update. Look for the same control name and take your time.
I cannot find that option+
Check that this guide covers your device and software. If the names do not match, use the manufacturer’s instructions linked below for your model.
I need to go back a step+
Use Previous step or select a step number above. This changes the guide only; it does not undo anything on your device.
Are these pictures of my device?+
They are example screens showing exactly which option to select with your remote. Your names, apps, wallpaper and layout may look a little different, but the options you need are the same. Some pictures show what you should see after a step.