SMALL STEPS. USEFUL SKILLS.
Restart your phone
Turn the phone off and on again to fix a frozen screen or slow performance.
Use the pictures where shown. Follow the short instructions between them.
STEP 1 OF 4
Open the power menu
Press and hold the Power button on the side until a menu appears.
Need a little more help?+
If holding Power starts the voice assistant instead, press Power and Volume Up together.
Prefer to see all the steps together?+
STEP 1
Open the power menu
Press and hold the Power button on the side until a menu appears.
If holding Power starts the voice assistant instead, press Power and Volume Up together.
STEP 2
Tap Restart
STEP 3
Wait for it to come back on
Wait for the manufacturer logo to appear, then let the phone finish starting up.
STEP 4
Force restart if it will not respond
If the screen is completely frozen, press and hold the Power and Volume Down buttons together for about 10 seconds.
The exact button combination can vary slightly by manufacturer if this does not work.
IF SOMETHING LOOKS DIFFERENT
A little help along the way.
Your menus may look different after an update. Look for the same control name and take your time.
I cannot find that option+
Check that this guide covers your device and software. If the names do not match, use the manufacturer’s instructions linked below for your model.
I need to go back a step+
Use Previous step or select a step number above. This changes the guide only; it does not undo anything on your device.
Are these pictures of my device?+
They are example screens showing exactly where to tap. Your names, apps, wallpaper and layout may look a little different, but the options you need are the same. Some pictures show what you should see after a step.