Your deviceTCL P8K QLED
Step 1 of 425%
What to do now
Check the cable
Make sure the device is connected with an HDMI cable, ideally to a port marked ARC or eARC for a soundbar.
Device-matched visualTCL P8K QLED · TCL Google TV

TCL P8K QLEDTCL Google TV · 14:32
Back of the TV
HDMI 1
HDMI 2 (ARC)