Independent UK technology advice — clear, honest and jargon-free.
Your deviceSamsung QN90D Neo QLED
Step 1 of 425%
What to do now

Check the cable

Make sure the device is connected with an HDMI cable, ideally to a port marked ARC or eARC for a soundbar.

Device-matched visualSamsung QN90D Neo QLED · Samsung Tizen
Samsung QN90D Neo QLEDSamsung Tizen · 14:32

Back of the TV

HDMI 1
HDMI 2 (ARC)
A carefully recreated Samsung Tizen screen for Samsung QN90D Neo QLED, based on the manufacturer's current guidance. The highlighted control shows exactly what to use next. A software update may move it slightly.