Independent UK technology advice — clear, honest and jargon-free.
Your deviceSamsung DU8000 Crystal UHD
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What to do now

Check the cable

Make sure the device is connected with an HDMI cable, ideally to a port marked ARC or eARC for a soundbar.

Manufacturer UI recreationSamsung DU8000 Crystal UHD · Samsung Tizen
Samsung DU8000 Crystal UHDSamsung Tizen · 14:32

Back of the TV

HDMI 1
HDMI 2 (ARC)
A recreated Samsung Tizen screen for Samsung DU8000 Crystal UHD, matched to the menu path documented by Samsung UK Support. It is not a screenshot. The highlighted control is added by UKTechExpert, and a software update may move it slightly.